At different stages of learner development, different levels of support are needed. Tiers or scaffold designs address this need by providing different levels of complexity as the worker progresses. The following are examples of job aids for a tiered design.
Illustrated Job Aids (Novice)
. . . provide step by step instructions along with illustrations of each step. These are well suited for less experienced workers or for workers preforming an unfamiliar task. These are also useful to reinforce live or online training sessions.
FastTrack Job Aids (Intermediate)
. . . provide instructions in a step by step format similar to a checklist. These are intended for the experienced worker who needs a refresher on the task or content but no longer needs the detail appreciated by the less experienced worker.
Reference Manuals (Experienced)
. . . provide extensive detail in a searchable format for all expected tasks, This includes important but rarely performed tasks. It also may include the conceptual rationale for why an action is of particular importance. This type of resource is intended for an experienced or fully engaged worker.
Graphical Aids (All levels)
. . . can illustrate a process, concept or data summary, Concept maps highlight the relationship between ideas or the steps in a process. Infograhics can include graphical data displays. These are quick reference documents useful to workers of any experience level.